Thank you for visiting www.lussopack.com. This page contains the terms and conditions on distribution and delivery of products (hereinafter called “Products”) presented on our website www.lussopack.com (“website”) to you (“conditions”). Please read these terms and conditions before making the purchase order of Products from this website. Any purchase order of our Products means that you have agreed to comply with these terms and conditions. Please consistently read the terms and conditions to learn of any change in these terms and conditions.
1. Who are we?
1.1 This page sets out the terms and conditions governing all sales and purchases of Products purchased from this website. Any purchase of Products from this website will be fulfilled by Asia Packaging Group Co., Ltd. (“company”) under Lussopack brand.
1.2 No other party is allowed to use the content of these terms and conditions even if it is the deleted content for the commercial purpose to offer sale of Products and/or services. Any offense will be prosecuted in accordance with the laws.
2. Definitions
In these Terms and Conditions:
2.1 “Working Days” refer to Monday through Friday, excluding traditional holidays as specified by the Company.
2.2 “Confirmation of Purchase Order” denotes the email dispatched to you, signifying receipt of your purchase order in compliance with the terms outlined in Clause 8.2 b).
2.3 “Agreement” pertains to your purchase order placed in adherence to the specified terms and conditions.
2.4 “Customer” designates any individual who has submitted a purchase order on this website.
2.5 “Purchase Order” designates the order sent by the Customer to our website for the procurement of Products.
2.6 “Lussopack” refers to Asia Packaging Group Co., Ltd.
2.7 “You” signifies the Customer who has submitted the purchase order on the website www.lussopack.com.
2.8 Reference to a “Clause” implies the terms and conditions as outlined in the agreement and these conditions
2.9 Headings are provided for convenience and do not affect the interpretation or content of these Terms and Conditions.
2.10 The singular form of a term shall encompass the plural form, and vice versa. Terms denoting gender include all genders, and the term “person” encompasses any individual, company, or partnership.
2.11 The term “including” or “included”, as well as similar terms, indicate that the following is not an exhaustive list.
3. Restrictions
You are not allowed to use this website illegitimately. You are not allowed to use or promote a criminal offense, transfer or spread of virus, including but not limited to Trojan horse, worm, logic bomb or post any content on the website which is of technologically harmful, inappropriate in any manner, crack into any system of this service, use this information fraudulently, causing annoyance to the other person, infringe the right of other persons, advertise or send any unwanted sale-promotion materials or attempt to cause an effect on the operation or work of the facilities of the computer of this website or accessible to this website.
You are required not to use this website illegitimately by making several user accounts.
Any infringement against this provision is held a criminal offense under the Cyber-Crime law 2007, Computer Crime Act, 2007. In case of infringement, we will report the infringement to the law enforcement agency of the related law and a legal action will be undertaken.
4. Effectiveness
4.1 These terms and conditions are applicable to every purchase order and every agreement that is made and will be made for sale and delivery of Product. These terms and conditions are the complete agreement between you and the company and will replace all agreements previously made and to be made at the same time between you and the company in relation to the sale of the Product. Changes to any provision of these terms and conditions will be effective only when it is made in writing and signed by the authorized person of the company.
4.2 Any requirements that you have requested and are not accepted by us in writing, including any other conditions drafted and presented by you or indicated whether in any form or when, whether in writing, e-mail or verbal manner and will be rejected and clearly not accepted unless it is clearly indicated in writing.
5. Our Products
5.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.
5.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements of our Products indicated on our website, it may have a 2% tolerance.
5.3 The packaging of the Products may vary from that shown on images on our website.
5.4 All Products shown on our website are Pre-Order with the production lead time within 15 days after your confirmation or you can place the customized order by contact our sales team.
5.5 We have made reasonable attempts to comply with the regulations and requirements published by the Officer of Commission of Consumer Protection.
6. Use of Our Website
6.1 Your use of our website is governed by our Terms of Website Use and Website Acceptable Use Policy. Please take time to read these, as they include important terms which apply to you.
7. How we use your personal information
We only use your personal information in accordance with our Privacy Policy. Please take time to read this, as it includes important information which applies to you. This section outlines the specifics of how we handle and utilize your personal information. We prioritize your privacy and are committed to ensuring that your data is treated with the utmost care and in accordance with applicable data protection laws.
7.1. Types of Personal Information Collected
7.1.1 Contact Information : Including but not limited to your name, email address, mailing address, and phone number.
7.1.2 Usage Data : Information about how you interact with our services, including pages visited, features used, and content accessed.
7.1.3 Device Information : This includes information about the device you use to access our services, such as IP address, browser type, operating system, and device identifiers.
7.2 Purpose of Collection
7.2.1 Providing Services : To deliver the products, services, and features you request, as well as to maintain, enhance, and improve them.
7.2.2 Communication : To respond to your inquiries, provide support, and inform you about important updates, changes, or promotions related to our services.
7.2.3 Analytics and Customization : To understand how our services are used, improve user experience, and personalize content and offerings.
7.3 Security and Storage
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes encryption, access controls, and regular security assessments. Your data is stored on secure servers and is accessible only to authorized personnel who require access for legitimate business purposes.
7.4 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When we no longer need the information, it will be securely disposed of in accordance with our data retention policies.
8. Selling conditions
8.1 Age
a) If you’re a customer, you must be at least 20 years of age to make purchases through our website.
8.2 Registration and Preparation of agreement
a) The terms and conditions stated on this website do not constitute an offer to sell, and a sale agreement for the Products is only established between you and the Company once we dispatch the Products to your specified address.
b) To place a purchase order, you must follow the online shopping procedure provided on this website. Subsequently, you will be sent a confirmation email acknowledging receipt of your order.
c) The acceptance of the purchase order occurs when the Product you have selected is delivered to the address you provided. In the case of multiple Products in one order, there may be separate deliveries, and each completed delivery will be considered an acceptance of the purchase order.
8.3 Price and Payment
While we have made every effort to ensure the accuracy of the details, explanations, and prices displayed on the website, errors may occur. In the event that we identify an error in the price of a Product you have ordered, we will promptly notify you. You will then have the option to either confirm your purchase at the correct price or cancel the order. If we are unable to reach you, we will assume the order is canceled. If you cancel the order before we deliver it and have already made a payment, you will receive a full refund.
a) The stated price includes the value added tax (VAT) and is denominated in Thai Baht. Any delivery charges, if applicable, will be calculated in addition to the Product price. These delivery charges will be clearly outlined and included in the “final price.”
b) If the price displayed on this website is incorrect, we are not obligated to fulfill your purchase order, even if we have already received it.
c) You have the option to make payment through our listed payment service channel on our homepage.
d) In order to safeguard against unauthorized access, the information on your card will be encrypted upon receipt of your purchase order. The company will perform a pre-authorization check on your card to ensure that there are sufficient funds for the transaction. The purchase order will only be confirmed after the pre-authorization is successfully completed. The deduction from your card will occur immediately upon sending you the confirmation of the purchase order. Your card may be subject to verification by the card issuer. If confirmation is not received from the card issuer, the Company will not be held responsible for any delays or non-delivery of the Products.
e) Clicking “Place Order” and proceeding to the next page signifies that confirmation has been received from the card issuer.
8.4 Pre-Order
If you place a pre-order for a Product, order a Product that is currently not in stock, or reserve a delivery slot in advance, the company and its payment partners may authorize or hold a charge on your card for any amount up to the full value of the goods at any point between placing the order and the Products being delivered. If the authorization expires or for any reason fails, the company retains the right to re-authorize for up to the full amount, either before or after dispatching the products. In such a scenario, the company will inform you via the email address provided during checkout. If the company does not receive re-authorization from your credit card issuer, they will get in touch with you to arrange an alternative payment method. In the rare event that the price increases from the original order, the company will contact the cardholder 7 days prior to re-authorizing the card.
8.5 Incorrect purchase order
If you find any mistake in the purchase order after you have sent the purchase order, please contact [email protected], they will try their best to undertake any relevant actions in accordance with your request.
8.6 Denial of the purchase order
We reserve the right to remove any products from this website, as well as modify or delete any information or content on this site at any time. While the Company will make every effort to process all purchase orders, there may be situations where it becomes necessary to halt the processing of an order after sending the confirmation. In the event that your purchase order is canceled and you’ve already made a payment, the company will issue a full refund. Neither we nor the Company are liable to you or any third party for the removal of any products from this website, whether it involves a sale, modification or deletion of content or statements on this site, or the refusal to undertake an action or accept a purchase order.
8.7 Denial of order cancellation and Products return (In the case the Products are customized by customer’s purchase order)
If you give the wrong information such as Design, Size, Material Colour etc. and we already produced your order accurately, the company reserves the right to deny the Products return and order cancellation in any case.
9. Delivery
9.1 Your order will be completed by the anticipated delivery date (and time window if applicable) specified in the confirmation, at the delivery address you provided in your purchase request.
9.2 You will be notified if the company is unable to meet the delivery within the stated time frame. However, in accordance with the law, we are not liable for any damages or losses incurred due to delayed delivery.
9.3 Upon delivery, you are required to provide your signature as confirmation. Should there be any error, defect, or damage to the Products, please contact our Customer Service Division at [email protected]. You may also be asked to furnish the delivery documents along with the Products upon request.
9.4 Please note that the company may face constraints in delivering Products to certain areas, such as those affected by natural disasters, etc. In such instances, you will be informed when placing the purchase order. The company will either cancel your order or arrange delivery to an alternate address you provide at the time of purchase.
9.5 The standard packaging method will be used for delivery. If you request specific packaging, you agree to cover any additional costs incurred.
9.6 The risk associated with the Products transfers to you immediately upon acceptance of delivery, unless the delivery is delayed due to a breach of your obligations under the agreement (e.g., as outlined in Clause 9.8). In such cases, the risk will transfer to you on the originally scheduled delivery date. Once the risk has been transferred to you, we are not liable for any loss or damage to the Products. Any breach of your obligations may impact your ability to place future orders through this website.
9.7 If you are not ready to receive the Products, the company may issue a notification regarding the next delivery attempt, or you may need to collect the Products from the delivery service provider.
9.8 If the delivery or acceptance of Products is delayed due to your denial without any justification to accept the Products delivered or you have not accepted (within two weeks since the first delivery attempt) the delivery or the Products from the delivery service provider, the company may (without any effect on any right or remedy available) undertake either following actions or both:
9.8.1 Charge a fee or any other expense reasonably incurred; or
9.8.2 Opt not to make further attempts at delivery, resulting in the cancellation of the related agreement. In such a case, the company will promptly notify you of the cancellation and provide a refund to your credit or debit card, deducting operating expenses, including those associated with attempted delivery, return of the Products, and a retention charge as outlined in Clause 9.8 (a) above. You acknowledge that these Products meet general standards and are not tailored to your specific requirements, if any.
10. Cancellation
If you decide to cancel your order before the Products are delivered, please get in touch with [email protected]. There won’t be any cancellation charges. However, if the Products have already been delivered, cancellation might not be an option. In this case, you’ll need to follow the Return of Products and Refund Policy outlined below to return the Products to the company.
11. Return and Refund Policy
11.1 Should you receive Products with any defects or discrepancies, or if they do not meet the specified requirements, please reach out to initiate a claim within 7 days of receiving them. It is imperative for customers to document the unboxing of the Products in a video when making a claim for damaged items.
11.2 In cases where the Products exhibit faults or issues upon delivery, the company maintains the right to process a claim for the Products, excluding those covered under warranty.
11.3 You are obligated to return the Products to the company in a condition comparable to their state upon receipt. If any returned Products do not meet the criteria of being in good and resalable condition, the company retains the right to decline the return and will dispatch the Products back to you.
11.4 The Products may be returned using either the Thai postal service available nationwide or any other appropriate delivery service. Upon receipt of the Products, along with the completed product return form, the company will promptly proceed with the refund according to the method specified in the return form.
11.5 There may be instances where the payment, cancellation, and refund policies for certain Products differ from the standard conditions outlined herein. In such cases, the specific conditions will be detailed in the respective Product descriptions.
12. Damaged Products
12.1 If you encounter any defects or problems with the received Products, please get in touch with the Customer Service Division. Provide them with your purchase order number, along with your name and address. Include information about the Products and the reasons for the return, specifying whether you prefer a replacement rather than a refund.
12.2 After the Products are accepted, you’ll be notified via email or the channel that you placed an order about the option for a replacement or refund (if applicable) as soon as possible.
12.3 If the returned Products exhibit no faults or issues, the company may exercise discretion in not repairing or replacing them. In such cases, you may be asked to cover the delivery and repair expenses at the appropriate rate, based on current standard fees. These charges will be deducted from your specified credit or debit card payment details provided when placing the purchase order. To the extent permitted by law, the company will not assume liability for any losses or damages arising from this occurrence. For inquiries, reach out to the Customer Service Division at +6683 735 1515, Monday to Friday, between 9:30 a.m. and 5:30 p.m.
13. Denial of responsibility
13.1 If you possess a gift or sale promotion coupon, it can be used by anyone, not just you. You can also transfer the right to use the coupon to someone else if the terms and conditions allow it. Additional rules for using such coupons will be specified on the coupons themselves.
13.2 In the event of fraud or an attempt to deceive, we reserve the right to close your account and take any necessary action against you.
13.3 We are not liable for any loss, theft, or unauthorized use of gift or sale promotion coupons.
13.4 The company has the authority to suspend or cancel any coupon based solely on our judgment, and we are not responsible for any losses resulting from such suspension or cancellation.
13.5 Conditions for using sale promotion coupons:
13.5.1 These coupons are specific to this website and have a designated period of use mentioned on them. They can only be used once and cannot be combined with other sale promotion coupons or discounts.
13.5.2 If the value of your purchase is less than the value of the sale promotion coupon, no refund or credit will be given for the remaining amount.
13.5.3 Sale promotion coupons do not accrue interest and hold no cash value.
13.5.4 If a sale promotion coupon doesn’t cover the full cost of your purchase, you can use one of the payment methods accepted by the company to cover the difference.
13.6 You are allowed to use a gift or sale promotion coupon, and it can be used
by anyone, not just you. Additionally, you can transfer the right to use the coupon to someone else if the terms and conditions allow it. Specific rules regarding coupon usage will be provided on the coupons themselves.
13.7 Fraud Detection and Actions
In the event of fraud or an attempt to deceive, the company reserves the right to close your account and take any necessary action against you. This indicates that the company will actively monitor for any fraudulent activity related to coupon usage.
13.8 Liability for Loss or Unauthorized Use :
The company explicitly states that they are not responsible for any loss, theft, or unauthorized use of gift or sale promotion coupons. This places the responsibility on the user to safeguard their coupons.
13.9 Company’s Authority on Coupon Suspension or Cancellation :
The company holds the authority to suspend or cancel any coupon at our discretion. We are not responsible for any losses incurred as a result of such suspension or cancellation. This gives the company flexibility in managing coupon-related matters.
13.10 Conditions for Using Sale Promotion Coupons :
13.10.1 The coupons are exclusive to this website and have a specified period of use mentioned on them. They can only be used once and cannot be combined with other sale promotion coupons or discounts.
13.10.2 If the value of your purchase is less than the value of the sale promotion coupon, no refund or credit will be given for the remaining amount.
13.10.3 Sale promotion coupons do not accumulate interest and have no cash value.
14. Compensation
You agree to compensate, defend the case and take no harmful act against the company and Lussopack’s directors, officers, employees, advisors, representatives and persons from all claims, responsibility, damage and/or expenses of the third party (including but not limited to the legal fees) incurred from your use of this website or your breach of these terms and conditions.
15. Communications
15.1 The company and Lussopack will diligently adhere to the obligations outlined in these conditions, applying an appropriate level of expertise and care.
15.2 We prioritize our customers’ satisfaction. Feel free to reach out to us using the contact details provided in these terms and conditions, and we will make every effort to address your concerns promptly.
15.3 In an uncommon scenario, your email might be caught in our spam filter or fail to reach us, or our correspondence may not have reached you. If you haven’t received a response from us within five (5) business days, please resend your inquiry.
16. Conditions beyond our control (Force majeure)
16.1 The company will not take responsibility for any offense, blockade or delay in compliance with the agreement due to any incident reasonably beyond our control, including but not limited to:
a) Strike, factory closure or any industrial movement
b) Civil unrest, riot, terrorism or threat of attack by terrorism, war (whether declared by the government or not) or demand, trend or preparation for war.
c) Fire, severe explosion, storm, flood, earthquake, landslide, epidemic or any natural disaster
d) Inability to use the train transport, delivery through aircraft, car or any mode of transport, of both the public and the private sectors.
e) Inability to use the telecommunication network of the public and the private sectors.
f) Laws, royal decree, issue of new laws, regulations, requirements or restrictions of any government agency, strike, collapse or accident in delivery of letters, postal service or any other related transport.
16.2 If the incident of force majeure has incurred which prevents the company from delivering the Products and continues longer than one week from the original delivery date, both you and/or the company are able to terminate the agreement after a cancellation notice has been sent without any responsibility except the refund of your payment for the Products which have been paid.
16.3 The company reserves the right under their sole judgment on the appropriate response to a force majeure event.
17. Notice
Any notice under the agreement is required to be made in writing with a letter or e-mail to the other related contracting party at the latest address or e-mail address known to the other contracting party.
a) The notice sent through the postal service is deemed to be received after two (2) working days from the time of posting at the post office to the address of the recipient in Thailand.
b) The notice sent through an e-mail is held to be delivered within two (2) working days from the time that the email is sent. To prove such delivery, the notice or e-mail sent addressed correctly or the delivery made through the prepaid postal service or there is a record of transmission or delivery or acceptance of such delivery report is held sufficient.
18. Intellectual property right
18.1 All contents in or published in our website, including but not limited to the content, graphic, logo, trademark, service mark, icon button, image, audio clip, downloaded digital, campaign name and modified information are the property of Lussopack and are protected by the copyright and trademarks law and the global intellectual property conventions. All such rights are reserved by Lussopack and our licensor, you are able to keep, print and display the contents provided only for your personal use but you are not allowed to publish, transfer, distribute or duplicate by any means in any form the content or copy of the content provided to you or shown in this website and are not allowed to use such content for any business or commercial purpose.
18.2 Our status (and the status of the indicated supplier) as the content writer in our website is required to be recognized for the status indicated.
18.3 You shall not use any part of the content in our website for the commercial purpose without a license to undertake such act or our licensor. If Lussopack has learned of any infringement against our intellectual property, Lussopack will not hesitate to take any action in accordance with any applicable laws.
18.4 If you have printed, copied or downloaded any part of the website in contravention against these conditions, your right to use our website will expire immediately and at our option we are entitled to ask you to return or destroy any copies of the document you have prepared. You are not permitted to modify, translate, adjust, separate or create any new work from the contents of this website or any supporting documents attached and/or provided by Lussopack or our licensor.
19. Advertisement in this website
We have made a reasonable attempt to comply with the regulations and requirements related to this website published by the Officer of Commission of Consumer Protection.
20. Omission
The fact that we have not exercised any right or have delayed to exercise any right under these conditions or agreement is not deemed to be a waiver of such rights. Similarly, the waiver of one incident shall not be deemed to be a waiver for future incidents of the same or similar nature.
21. Severability
If any provision in these conditions or the agreement has become or made invalid or non-enforceable by the court within the jurisdiction, such invalidity or unenforceability does not affect any other clause or part of the other clause in any manner and those parts are still in effect as long as such conditions or agreement is still effective and enforceable against You.
22. Governing laws
22.1 Jurisdiction
These terms and conditions and any agreement (and non-contractual obligations incurred from or related to these conditions or such agreement) are subject to and interpreted in accordance with the laws of the kingdom of Thailand. Both you and we agree to surrender to the jurisdiction of the court in Thailand.
22.2 Language
Communication, correspondence, and contact (collectively “Documents”) between us are required to be made in English. Where any Documents are not in the English language, the party seeking to submit such a Document will provide an English translation of the Document.
23. Amendment
We reserve our right to make an amendment to these terms and conditions at any time. The amended conditions will be notified on the website. However, use of the website in the following manners is deemed acceptance of the new conditions. When you have submitted a purchase order to this website, you have agreed that you have read and agreed to the terms and conditions in force on the date that you have submitted your purchase order. Therefore you are required to review the latest conditions every time when you submit a purchase order.
24. Estimated Delivery times for the Products
- Free delivery for every purchase order in the Bangkok area.
- Outside the area, our shipping charges according to distance, size and weight.
- Delivery by post office or carrier.
Customers can select the delivery method in the purchase order.
Expected Delivery time
Bangkok and vicinity : 2-3 working days
Other provinces : 3-7 working days(Excluding Saturday-Sunday and traditional holidays)
Note
- The company will make the delivery only when the payment process is complete.
- The Products will be delivered to the address notified in the purchase order and the company reserves its right to change the delivery address.
- For Yala, Pattani, Narathiwas and the island, the delivery time may be longer than the indicated delivery times and you will be informed of the expected delivery times when you receive your confirmation order.
- If the delivery takes the time longer than specified (due to force majeure), the company will inform you in advance through the phone or other means of communication.
- The company will only arrange a delivery only on the working days. During the festive season or when there are a lot of purchase orders, the delivery may be later than the expected delivery times and the company will try its best to fulfill your orders within a reasonable time.
